State Farm® Insurance Agent Tracy Blair Haus

"Edit: I was born and raised in KY, my first insurance was in KY, Ive not been gone long. Idk who were trying to convince should be sorry?! I was the first group of 16 year olds to take the course for a discounted insurance in Ky, I've never had a violation, insurance has almost always been consistent, I was asked about insurance and answered honestly. I can't help how he entered in that information. This is a public forum and putting anything that may have been about my insurance past or present in it in the first place online on your part is reaching for negative attention. To blow someone's phone up with 7+ phone calls, from different numbers from this morning and this last one being at 3:34p and it started at 8:29a is also pretty crazy. We call once, we leave a message with apologies, and we wait. If you don't hear back then that's it. You don't keep harassing people. I spoke to a younger man today, when I called in for a quote. The man never asked me what kind of insurance settings that I wanted. He told me that my quote was going to be almost $600 a month. I haven't received a quote like that from anywhere. He told me if I didn't like that quote then I can go somewhere else, the name of the location that he gave me was an inappropriate name, he said that the guy's name was Mike, and I would probably speak to one of his associates about finding insurance that would take me and they could possibly help me get a lower claim. Mind you I have never been in a wreck where it was my fault, I've only had two people hit me in 5 years, and I've never had a parking violation a moving violation anything. Had me in tears thinking moving to Kentucky was the biggest mistake, because Kentucky has high rates. Per what the employee said. I called Kentucky farmers bureau, with a $500 deductible, and all of the same settings that that man set me up with, I pay around $150 a month. Now tell me that Man don't have some kind of scheme going on the side. Somebody needs to look into that, because you've lost a customer. And to somebody with a platform."

"Update: I did receive a personal phone call from the owner, which was very much appreciated! We were able to talk through the timeline of events and see where the communication should have been better. While not all things were within their control, I respect that accountability was shown in the interest of doing and being better. Thank you so much for reaching out. I wish you ladies all the best! Was given an incorrect quote from the beginning & the issues continued from there. Had a different amount due each month & had to call multiple times and told I would get a call back but never did. Very disappointed..."

"I had an active policy with State Farm for approximately two and a half years without any issues. About five months ago, I moved and switched to a different insurance company. At the time, I had overpaid on my policy and was due a refund. Since then, I have contacted State Farm multiple times regarding the refund, but I have yet to receive it. On several occasions, employees entered my new address incorrectly, which has caused additional delays. Each time I call, I am told that the check will arrive within 14 business days, but it never does. I had been very frustrated with the situation and felt disregarded until Mrs. Gant and Mrs. Haus from State Farm reached out to me regarding my issue on August 26, 2025. Both were extremely helpful and resolved the matter within a week of communication. They also assisted me in receiving my refund check through an alternative method. I sincerely appreciate their professionalism, positive attitudes, and commitment to addressing and resolving my concerns."

"It took a while to get this done because of my never ending struggle. Brandon from Tracy Haus State Farm stuck with me until we finally got the ball rolling. He’s like family and he welcomed me to his family at Tracy Haus. I’d say he’s one of the best things going in Louisville!! Thanks Buddy looking forward to a long relationship!!!"

"I love State Farm! I recently wanted to get my own car insurance to get off of my dad’s, while i was looking around I found State Farm. Once I was signed up Jennifer Green contacted me and make sure everything was in line. When I had any questions for her she was more than willing to answer them! She truly made me feel like family and not just a customer. Shoutout to Brandon for helping me sign up!"

"I have been insured by Tracy Blair Haus' agency for so many years. My agents name is Sharri and she is a blessing! Not only does she help me with all of my insurance needs all the time, but she helps me through those tough times as well. I wouldn't want to be with any other agency. We are more than business acquaintances, we are friends. Always have been, always will be. All of the agents here are nice, knowledgeable, and are masters of their craft. I even get help from Cindy when Sharri isn't in the office and we always have fun! These guys are great and I challenge you to find a better group of agents than mine!"

""Your service is always prompt and pleasant." "Thank you so much for your excellent service, patience, and consideration of my insurance needs. I look forward to continuing to work with you in the future.""

"Maddy and Sherry are by far the best people you could speak to. Anytime I've had a question and been fortunate enough to speak with Sherry on the phone, she has done everything in her power to help me, and she has never failed to succeed in my book! Today I had the pleasure of speaking with Maddy, and she kept up the momentum. For any question I threw out there, she had an answer, and it always made sense. Outstanding service from both women. If you have any questions or concerns, these women are the ones to speak to! Thank you, Maddy & Sherry!!!!"

"Sharri was extremely helpful. I had an issue with my vehicle and within minutes she looked up my towing coverage and had a tow truck in route. Awesome service!"

"Called at approximately 10:30 am on a business day. No answer. Left a voicemail message requesting a call back stating that I was interested in a quote for homeowners insurance and auto insurance for 2 vehicles. Never got a call back."

"Cindy is so wonderful to work with. She helped me when i first started driving at 17 then i left State Farm and here I am back after more than 10 years. Cindy was able to get me an affordable plan and life insurance. She remains personable and as easy to talk to as always. Thank you Cindy for being so great to me and my family over all these years ❤️"

"Maddy helped us a lot.. we really appreciate her"

"Absolutely amazing customer service at this branch! Between Shari Schlafke’s and Tracy Blair Haus they provide an excellent customer experience and I would recommend to all of my friend and family!"

"Great company will definitely recommend for your insurance needs . Ask for Maddy she is wonderful. She was able to answer all my questions and went above and beyond to make sure I understood."

"Sherri is AWESOME!!!!"

"Great great service with Cindy Rastocny!! She is the absolute best ❤️ We love you and thank you for all your help! We need more people in this world like Cindy!"

"I have received exemplary 5 star service from Tracy Blair Haus State Farm Insurance office. In particular, Shari Schlafke has been a top shelf account representative. She is positive, brilliant, knowledgeable, customer friendly, trustworthy , and timely, plus she goes above and beyond to assist clients. She has been my awesome navigator through individual, in person conferences and phone conferences. Shari has made my life better. It is a comfort and a pleasure to do business with Shari Schlafke, a woman of significant substance. Thank you, Tracy Blair State Farm Insurance for hiring and maintaining the very best overall staff. I am a happy customer because of Ms Schlafke ‘s work ethic, and exemplary interpersonal skills. Further, the entire staff deserves accolades for their fine interaction and support of this client."

"Got coverage for my car and new motorcycle and it was affordable and easy. Cindy was a great help!"

"Brandon Davis was excellent to work with for my father. He is very professional and personable. My father was very pleased with his service. Thank you"

"Kyarra is the girl you need to talk to. Just ask for her and she’ll actually talk to you. She isn’t a bot/ NPC like you get most of the time. Whata girl…. Absolute fire. 10/10 *chefs kiss* all the cliche sayings.. she will actually help you! Good work girl good work😎"

"Vicki anticipated my question concerning my auto insurance since starting "Drive Safe and Save""

"These people at Tracy’s office in Middletown are wonderful they are Johnny on the spot and pretty much have the perfect answer and better service for an affordable price that is more than most. Brandon and Sherry are my #1 Go To"

"Brandon and Cheri the best in the business. Always available to help and figure out a solution to any problem. Couldn't ask for a better group of individuals."

"Great team! Nick assisted me and was very professional and knowledgeable of my policy and what I needed covered for my home and auto."

"Nick has been so helpful! Gives all the options and always keeps you in mind! Good looking out!"